Terms & Condtions

APPOINTMENT CANCELLATION

Only applicable to: NON COVID SERVICE BOOKINGS

Please note The Recovery Lab Ltd operates a 24 Hour cancellation policy. If you wish to cancel or rearrange appointments, we kindly ask you to give us 24 hours’ notice. We reserve the right to charge up to the full cost of the appointment due to non attendance or where adequate notice is not given. A  £20 non-refundable booking fee is taken to secure the booking. Should you wish to proceed with a treatment this deposit can be used towards the cost of your treatment on the day. Should you decide at your consultation that you do not wish to proceed with a treatment, this deposit will be retained to cover the practitioner's time and expertise. Should you cancel or reschedule your appointment outside of the 24 Hour cancellation policy this will be processed and no longer available to redeem against treatment or products. That aside, please contact the clinic to check if you should still attend your appointment. Your general medical health is important for you and to us, and we are happy to reschedule your treatment if necessary.

TO CHANGE OR CANCEL YOUR APPOINTMENT

Please contact The Recovery Lab on 020 7459 4911 and speak to a member of our team if you wish to change or cancel your appointment. We strive to ensure that we are always available to you by telephone or email, however you may not always be able to speak with us straight away. We are a very small team and can get very busy, so please keep trying or use the online system.   WE DO NOT accept cancellations via text message, Instagram, or social media platforms, or answer phone messages.

REFUNDS

We do not provide refunds on any treatments that have been provided under any circumstances.

Physical Therapy Consent T&C’s

IV Drip and Booster Shot Consent T&C’s

INTRAVENOUS NUTRIENT THERAPY (IVNT) is designed to improve your optimum health, absent of other non-nutritional complicating factors, and requires a sincere commitment from you, including lifestyle changes, and a positive attitude. Caution: It is not intended to make a medical diagnosis or to recommend any medicinal treatment(s). No comment or recommendation should be construed as inferring or implying a medical diagnosis. Since every human being is unique, we cannot guarantee any specific result from INTRAVENOUS NUTRIENT THERAPY (IVNT) protocols and programmes. Medication and or medical conditions may have a negative impact on the positive effects of IVNT. 

HEALTH CONCERNS: If you suffer from a medical or pathological condition, you need to consult an appropriate healthcare provider such as your GP or Consultant. If you are under the care of another healthcare provider, it is important that you inform your other healthcare providers of your use of nutritional supplements

Note: If you have any physical or emotional reaction to IVNT, discontinue use immediately, and contact your IVNT PRACTITIONER to ascertain if the reaction is adverse or an indication of the natural course of the body’s adjustment to the supplement. 

Laboratory testing may be done to determine areas of dysfunction, not to diagnose or treat. Laboratory tests can assist in revealing nutrient deficiencies and weaknesses, however in many cases nutrient blood tests are not a true reflection of body tissue levels. However, although blood tests do not accurately reflect the nutrient status of nutrients in body tissues outside of the blood stream, certain blood tests are necessary to ascertain if vital organs are functioning normally. Below are a list of blood tests that are necessary even in healthy individuals: Essential blood tests 1. Full blood count 2. Liver function test 3. Kidney Function Tests 4. G6PD enzyme 

Disclaimer: I was advised to have certain blood tests performed prior to having IVNT. However, I do not wish to have the blood tests performed and I am happy to have IVNT administered without the blood tests 

COMMUNICATION: Every client is an individual, and it is not possible to determine in advance how your system will react to the supplements you need. It is sometimes necessary to adjust your program as we proceed until your body can begin to properly accept products required to correct possible imbalances. It is your responsibility to do your part by following healthy dietary guidelines, exercise your body if possible, get plenty of rest, and learn more about nutrition health benefits. 

I understand that: 1. The procedure involves inserting a needle into a vein and injecting the selected IVNT protocol 2. Alternatives to intravenous therapy are oral supplementation and / or dietary and lifestyle changes 3. Several supplementation sessions may be required 4. Risks of intravenous therapy include but not limited to: a. Occasionally to commonly: discomfort, pain and bruising at injection site b. Rarely: inflammation in the vein used, phlebitis, metabolic disturbances c. Extremely rarely: severe allergic reaction, anaphylaxis, systemic infection, cardiac arrest and possible death. I am aware that other unforeseeable complications could occur. I do not expect DOCTOR/ DENTIST/NURSE from The Recovery Lab LTD to anticipate and or explain all risk and possible complications. I rely on them to exercise judgement during the course of treatment with regards to my procedure. I understand the risks and benefits of the procedure and have had the opportunity to have all of my questions answered. 

I understand that I have the right to consent to or refuse any proposed treatment at any time prior to its performance. At any stage during the infusion/injection, I have the right to request that the procedure is terminated, however I accept that I will not be re-reimbursed once the supplement procedure has commenced. (Booking Deposit is non-refundable