Shipping & Returns

Shipping

Please Note:

TheRecoveryLab ltd cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following: 

Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

Please make sure the correct billing and shipping address is entered when placing an order. The Recovery Lab ltd will not reimburse the cost of shipping and/or other fees for orders that are returned/undelivered due to incorrect address or recipients refusal.

UNITED KINGDOM (UK)

  • We use a variety of couriers, the most suitable of which is chosen on your behalf based on your location and the service you have selected. Our couriers include, but are not limited to, DPD, Hermes and Parcelforce.

  • Estimated time of delivery is 2-5 business days.

  • Orders placed before 12 noon GMT/BST will always be tried to shipped the same day. 

  • Tracking information will be sent to your email address once order is shipped.

International (EU)

Supplements can also be shipped internationally.

  • All international orders are shipped via Hermes

  • Estimated time of delivery is 2-7 business days.

  • Orders placed before 12 noon GMT/BST will be shipped same day.

*International orders may be subject to customs fees.  Your country's customs department may be more sensitive to assessing these fees.  Shipping costs charged by The Recovery lab LDN Ltd do not include customs duties and taxes.

CUSTOMS


As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.
The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.
If you refuse to pay the duties to release your order, the order will subsequently be returned back to the The Recovery Lab ltd. The full shipping amount will be deducted from your refund.


By law, The Recovery Lab ltd is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.

We always do our best to stay on top of international Custom laws across the world, however, there are far too many custom laws that change on a regular basis. It is your responsibility to check if the products you have ordered are allowed in your country before you order.

If your package is stopped by customs and returned to us, we will provide a refund minus shipping and return shipping (if any added) costs when the package arrives back to our facility. Unfortunately, if a package is destroyed, seized, or held by customs we are not able to offer a refund.

Shipping Confirmation Emails

We will send you a shipping confirmation email to the email address provided at the time the order was place when all or part of your order is shipped.  

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Damages

The Recovery Lab LDN Ltd​ is not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase and be returned within 14 days from purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return Address: FAO The Recovery Lab 47 Vernon Road E11 4QT LONDON,

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​-refundable.

If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have any questions/queries regarding a return/refund of your item, please call on: +44207459 4911 email us at info@therecoverylabldn.com